Residence Inn by Marriott Austin Airport

Room was clean, had plenty of space and furniture, and was quiet. The view out the windows was half good with some green. Several drawer pulls were missing though. And one of the panes a double-pane window was gone with bits left in the frame. The gym had plenty of space with a cable machine, but missing some weights. The breakfast had several hot meats to choose from but the oatmeal was instant type. There were a lot of tree trucks parked on the road because the hotel has a contract with the city's tree cutting service. There's another hotel going up across the street so some construction traffic on the entrance road right now.

My stay at this Residence Inn was mediocre at best. I stayed here for three nights due to a weekend family wedding and its proximity to the airport. Facility: The building looked visually appealing from the exterior, but the parking lot was quite narrow. Parking could be limited if the lot is full. Common Areas: When I checked in at 9 pm, the front lobby appeared disorganized. Beer cans and bottles were scattered around, and there was no staff at the front desk. The chairs and tables were quite worn for a place of this caliber. The gym lacked many weights and was disorganized. I stayed on the third floor, and it was uncomfortably warm. It seemed like the AC wasn't running, and people had left trash outside their doors and on the floor near the elevator, causing an unpleasant odor. Staff: I had difficulty distinguishing between staff and guests. Staff members were not wearing name tags or uniforms, except for the housekeeping staff. However, they all appeared to be friendly. The Room: My room was clean, but some of the furniture appeared dated. There was a large water stain on the ceiling directly over the TV area. The bed was not comfortable, and I had trouble sleeping during the three nights of my stay. Overall: If I were in need of accommodations in the future, I would choose a different hotel. I don't mean to be insulting, but I hope my review can contribute to improvements at Residence Inn.

I was on my way to attend a concert downtown and booked 2 rooms here (each with a king size bed and sofa bed) on the 3rd floor. Unfortunately, the A/C seemed to have died in the corridors because it was very stuffy. Also, the ice machine was broken. So I took the elevator to the 2nd floor (which was much cooler) to get ice. The free breakfast was nice with a good selection of food. I had scrambled eggs with sausage and potatoes and a bagel with cream cheese, along with juice and coffee. The rooms/bathrooms were clean and the beds comfortable. I chose a Marriott brand hotel because I wanted consistent quality. I booked by phone and did not appreciate the discrepancy in room prices which were quoted lower on Google Maps.

Good location, clean rooms & common areas. Ample free parking. Website advertises complimentary airport shuttle. Shuttle was inoperable during our stay, yet no mention was made of this on website, or on confirmation email. When called to ask about shuttle from airport, person answering phone was not apologetic, suggested ride share, yet we would not be compensated for the costs. Same when we wanted to return to airport; was told shuttle might be available in couple of hours. Buffet breakfast was not up to usual Residence Inn standards.

Room was ready per our reservation. Discovery upon entering room: One of the two TVs did not function; Telephone in the room did not work; room clock not set appropriately, and I needed to look up on YouTube how to reset the time. Sink drains very slowly. Sheets on bed have holes in them. Pillowcases have holes in them. I’ve been a Marriott member for 20+ years and this is one of the worst Marriotts I’ve stayed in. On a positive note, Austin was at the front desk. He did everything in his power to fix the television set and other issues that we had. Austin has a true servants heart. He needs to find a much better property to work out than this one.